CD disk drive missing

  Jo2001 22:21 04 Nov 2008
Locked

Hi
Just noticed that both my disk drives are not showing.

Got the following msg when attempting to load:

Windows cannot load the devicedriver for this hardware. The driver may be corrupt or missing (Code 39)

Should have:
Philips PBDV1640P
Philips PCDV6116

(BTW - pls don't be too techie with me)

  MAT ALAN 22:29 04 Nov 2008

uninstall both drives from "device manager" reboot PC this should detect your drives and reallocate generic drivers for them...

they do not need third party drivers they rely on the drivers supplied by your Operating System...

  MAT ALAN 22:32 04 Nov 2008

click here

If that does not work there is a registry fix in the link...

if you are not happy to do this maybe you could get someone to do it for you...

  skidzy 22:55 04 Nov 2008

Hi Mat
Dont mean to step on toes

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.


Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.


click here


If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.


Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here


Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  Jo2001 22:56 04 Nov 2008

Many thanks.

I got all brave with myself and did the registry fix.

All working - thanks again.

  skidzy 22:57 04 Nov 2008

oops,to slow ;-)

Good job Mat and elc

  MAT ALAN 23:08 04 Nov 2008

Hi Mat
Dont mean to step on toes


Hey skidz, no problem there matey, any extra info is good, it all helps and is always a good point of reference for others....

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