Ccleaner and Dr Watson

  micemews 13:14 24 Mar 2009
Locked

I have Windows XP with SP2 and I regularly use Ccleaner to clear out all the Internet files etc. created after each session. Until yesterday Ccleaner cleared out all the files but on this occasion it left 71.47 KB tp be removed and it will not remove this.

The file is C:\Documents and Settings\all Users\Application Data\Microsoft\Dr Watson\User.dmp 71.47KB

When I used Search to find this file it found a file drwatson c\windows32\system32\ 28 KB

The Search then stopped and a a Password Needed Box appeared saying - "The backup you have chosen is password protected. To access this backup archive you must enter a password".

Does anyone know please:-

(a) what these Dr Watson files are
(b) are they important and if so what action do I need to take and
(c) If they are not important is it ok to delete them and if so, how do I obtain the password required by the Search program.

I apologise if this is trivial matter I have raised but if anyone can help I would be most grateful.

Thanks

  ACOLYTE 13:20 24 Mar 2009

I dont think the file you found is the same one ccleaner tried to delete,ccleaner afaik does not delete files from the system32 folder.The file ccleaner found is inside a hidden folder on your hdd.
As for what dr watson is,well its like a help program that collects information about other programs that have errors and then sends this info to MS so they can try to lead you fo a known fix for that error.
You can usually delete these files at least i have deleted them before with ccleaner and it has done no harm to my pc.

HTH

  ACOLYTE 13:22 24 Mar 2009

P.S: that is the correct files ccleaner finds, dont go deleteing files from the system32 folder)

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