Cant remove spyware

  buckeye 10:54 25 Sep 2006

I am running XP pro with NTL Broadband and NTL Netguard which is fine although today it tells me that it cannot delete CDN Helper or CNNIC Update which it has identified as spyware although the spyware centre has never heard of it.Also spybot and spyvest didnt detect them and the window keeps popping up from ntl warning me abiut them...anyone any suggestions??

  VoG II 10:57 25 Sep 2006

It may be click here

Download Ewido Anti-Malware trial version click here

After it's downloaded and installed, it should automatically update itself; however, if it doesn't, you should do it manually. Close ALL open Windows / Programs / Folders. Start Ewido and run a full scan:-

Click on Scanner

Click on the Settings tab.

Under How to act?
Click on Recommended Action and choose Quarantine from the popup menu.

Under How to scan?
All checkboxes should be ticked.

Under Possibly unwanted software:
All checkboxes should be ticked.

Under Reports:
Select Automatically generate report after every scan and uncheck Only if threats were found.

Under What to scan?
Select Scan every file.

Click on the Scan tab.

Click on Complete System Scan to start the scan process.

Let the program scan the machine.

When the scan has finished:

Make sure that Set all elements to: shows Quarantine, if not click on the link and choose Quarantine from the popup menu.

At the bottom of the window click on the Apply all Actions button.

Right-click the Ewido Tray Icon and select Exit. Confirm by clicking Yes.

  buckeye 08:22 26 Sep 2006

Thanks mate..Ewido has identified the spyware and although it cant delete it, it has been quarantined.

  johnnyrocker 08:29 26 Sep 2006

empty the quarantine folder?


  HowardMoon 09:42 26 Sep 2006

This thread is now locked and can not be replied to.

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