Can't receive email from one person.

  Botch Casually 16:00 13 Oct 2005

until recently no problem. Now our friend can read our emails but we do not receive theirs. Have turned my ISPs spam filter off and checked that the account is still on my allowed list on my norton antispam. Their emails just don't show even in any of the spam folders. We just don't seem to receive them.

Could the problem be at their end and if so what.

Any suggestions would be appreciated.

  pj123 16:08 13 Oct 2005

Snap. I have a similar problem. My friend receives my emails but I didn't get his.

He is on AOL and I am on NTL, (both Broadband)

If he sends an email to my NTL address I don't receive it. I have told him to send it to my Hotmail address and I do receive it.

  Botch Casually 16:17 13 Oct 2005

Interesting I'm with NTl too.

  Botch Casually 16:18 13 Oct 2005

Our friend is on

  pauldonovan 16:27 13 Oct 2005

Go to the email test (middle set of tools, at the bottom) on the following:

click here

If it is a general problem then that tool will tell you. It could be specific between a number of ISPs I guess.

  Botch Casually 16:33 13 Oct 2005

Thanks, tried it and it gives a good result. They receive our messages but we don't get theirs - i'll ask them to try the test when I can.

  Simsy 20:33 13 Oct 2005

get theirs?

It could be that they have the servers set wrong in their email software?



  Botch Casually 20:57 13 Oct 2005

unlikely, everything else is normal. no other problems. neither user changed any settings.

Given that pj123 has a similar problem I wonder if it's something NTL have done,- perhaps with their filtering.

  keith-236785 22:45 13 Oct 2005

goto click here and check your e-mails via the web mail, that will eliminate your connection doubts.

in the quick links section, click Mail, enter your e-mail addy and password.

then you can check your e-mails online.

the problem will probably be at the other end but this at least eliminates your pc.

i am on NTL and dont have problems (at least not that i know of)

easiest way i have found of checking my e-mail is working is to send myself one, checks outgoing and incoming at the same time. get your friend to do the same.

good luck

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