Please can anyone help. Got a pc that was re-installed with xp. All files were deleted so when I went to put Trend Micro Internet Security V12 in again it keeps saying it's getting rid of the old files and won't go as far as installing the new files. Contacted Trend by email but heard nothing back. Tried add/remove, going into the cd itself but it only goes as far as asking if I want to get rid of the old files of which I can't find any on the computer.