Cant open MS Office attachments using Yahoo email

  genus 14:09 26 Jan 2006
Locked

I am using Windows XP Service Pack 2. Internet Explorer version 6.0.2900.2180.xpsp sp2.
I´m using Yahoo as my email provider but I am unable to open the MS Word or Powerpoint attachments. Is anybody aware of what may be causing this problem.

thanks
Genus

  john-232317 15:16 26 Jan 2006

Have you got MS word and Powerpoint installed ?
Or perhaps yahoo thinks they are malicious. Check your settings.

  genus 17:16 26 Jan 2006

Thanks for your reply. Yes we have Microsoft Word and Powerpoint installed. Could you please advise how we check our settings to see if Yahoo thinks this is malicious. I am new to Windows XP and any help would be grateful.

Thanks.

  VoG II 17:18 26 Jan 2006

Have you tried saving the attachments then opening them?

  genus 18:15 26 Jan 2006

Thanks again for your response. Yes we have tried to save then open but this doesn't work either.

  John B 18:30 26 Jan 2006

I don't know what causes it but all I do is forward the email to Hotmail and I can open Word attachments from there; it's something that works for me anyway.

This is not a problem when I'm working at home.

  genus 19:45 26 Jan 2006

Hi everybody,

Many thanks for your responses regarding our query. We have just downloaded Microsoft Office Powerpoint Viewer (ppviewer.exe) from the Microsoft site and we are now able to open Word and Powerpoint attachments from our Yahoo e.mail.

  john-232317 14:05 27 Jan 2006

Glad you sorted it, I cant believe you needed a ppviewer to open it LOL

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