Neighbour was called by the well know scammers purporting to be 'Windows'. They took remote control of her computer before she twigged what was happening and closed down.
I have found two files from AMMYY (from previous experience, the source of the problem), but can't delete 'The action can't be completed because the file is open in AMMYY_Admin.exe. Close the file and try again'.
How to go about this, please, as inputing that in the search box shows no results. Thanks