Cant copy files

  clayton 10:56 05 Mar 2009
Locked

Hi I've been given a pc to fix but im unable to backup the files that i need to save, the option to copy is there but not paste, i have some recovery software but i cant copy that from the cd either, anyone have an idea whats up, pc is running xp home sp3 thanks.

  Graphicool1 11:08 05 Mar 2009

Have you go memory stick? Put it in the USB drive, it'll show up in my computer. Probably as drive G: or something like that. Open it and Drag & Drop the files into it.

  MAJ 11:09 05 Mar 2009

Where are you trying to copy the files to?

  MAJ 11:10 05 Mar 2009

PS. What's wrong with the PC that it needs fixed?

  Graphicool1 11:26 05 Mar 2009

Adding to what MAJ said, why did they think you could fix it?

  clayton 11:33 05 Mar 2009

I've connected an external hard drive to the computer as with paste you cant drag files onto the external drive or anywhere.

Originally the pc crashed & one of her friends got it working again but we have this problem that she cant copy the photos off the pc.

I want to get the pics off & then do a fresh install of xp.

  MAJ 12:13 05 Mar 2009

There's a couple of things I would try, assuming the PC is working and boots into Windows, it sounds as though it is.

1. Run updated scans with your antivirus and antimalware programs. I recommend using Mbam click here and Superantispyware click here they're both free.

2. Try "taking ownership" of the files. click here

  canarieslover 12:15 05 Mar 2009

Try taking the hard drive out and using it in either an external case or set it as slave in another computer. Another option is to use a version of Linux that will run from CD and boot with this and try to copy files across to external hard drive.

  clayton 12:21 05 Mar 2009

Thanks MAJ i'll give that a go tonight.

re connecting the hard drive to another pc i did try that, when you go in C Documents and Settings ect the main folders like Favorites, My Documents are not shown.

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