Cant connect to internet with router

  iqs 12:25 13 Jul 2008
Locked

Hi,

Yesterday Virgin had technical issues in my local area,Bristol.

I could not connect to the internet.Today I can,but only with my NETGEAR Router disconnected .

I reinstalled the Router,still no connection.The message you have limited or no connectivity appears.

I thought the Router had failed,so I bought another NETGEAR Router,the same message appears with this one.

Like I said,with both Routers connected,problems,without all fine.

According to the VIRGIN status page,there are still some issues in Bristol,could this cause problems for my Router when It try's to connect???.

Cheers

  iqs 14:29 13 Jul 2008

Update,

Just phoned VIRGIN tech support,he was very helpful.

The problem was addressed,but he said it was probably their fault,as the router MAC address was not being recognized at their end?.

We used the PC's MAC address,and the router now connects to the internet.On the Netgear set up wizard I used 'Use this MAC address '

It is annoying me,that if I buy a new router or have to reinstall again,I will not be able to follow the simple NETGEAR setup wizard.

Your thoughts please on this solution.

Thanks

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