Just phoned VIRGIN tech support,he was very helpful.
The problem was addressed,but he said it was probably their fault,as the router MAC address was not being recognized at their end?.
We used the PC's MAC address,and the router now connects to the internet.On the Netgear set up wizard I used 'Use this MAC address '
It is annoying me,that if I buy a new router or have to reinstall again,I will not be able to follow the simple NETGEAR setup wizard.
Your thoughts please on this solution.