Cant connect to internet with router

  iqs 12:25 13 Jul 2008


Yesterday Virgin had technical issues in my local area,Bristol.

I could not connect to the internet.Today I can,but only with my NETGEAR Router disconnected .

I reinstalled the Router,still no connection.The message you have limited or no connectivity appears.

I thought the Router had failed,so I bought another NETGEAR Router,the same message appears with this one.

Like I said,with both Routers connected,problems,without all fine.

According to the VIRGIN status page,there are still some issues in Bristol,could this cause problems for my Router when It try's to connect???.


  iqs 14:29 13 Jul 2008


Just phoned VIRGIN tech support,he was very helpful.

The problem was addressed,but he said it was probably their fault,as the router MAC address was not being recognized at their end?.

We used the PC's MAC address,and the router now connects to the internet.On the Netgear set up wizard I used 'Use this MAC address '

It is annoying me,that if I buy a new router or have to reinstall again,I will not be able to follow the simple NETGEAR setup wizard.

Your thoughts please on this solution.


This thread is now locked and can not be replied to.

Elsewhere on IDG sites

OnePlus 5 review

Alice Saey's mesmerising animation for Dutch singer Mark Lotterman

iPad Pro 10.5in (2017) review

Comment booster votre iPhone ?