Cant access the internet

  pete018 17:51 04 Jan 2014

I have a toshiba laptop using windows 7,I am unable to log into the internet because I keep getting the message 'the proxy server isn't responding'.

However, my partner can use her login on the same laptop to access the internet.

Grateful for any help

  alanrwood 18:57 04 Jan 2014

Are you using a proxy server for your login account.. If so just disable it.

  pete018 13:13 05 Jan 2014

Thanks for this,

Sorry to appear thick but how do I check if I am using a proxy server for my login account

  alanrwood 18:34 05 Jan 2014

Network and sharing centre\Internet Options (Bottom left)\Connections Tab\Lan Settings button\Proxy Server at the bottom half.

  Jollyjohn 19:23 05 Jan 2014

Are you using Firefox?

if so google for the solution, it's very straight forward but I don't have access to a W7 PC to guide you through it at present.

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