Canon MG5150 Scanning

  Jayar 04:52 30 Dec 2011
Locked

Hello,

I have recently purchased a Canon MG5150 PSC, it prints and copies fine, but will not scan. I have reinstalled it several times with both the supplied DVD and by downloading files off the Internet, but only the error code 2,155,50 occurs. So far no meaningful solutions from other Internet forums, although there are several people reporting the same problem. any suggestions welcomed.

  Jayar 05:14 30 Dec 2011

Apologies - I forgot to add - OS Windows 7 32 bit.......

  QuizMan 09:34 30 Dec 2011

This is a link to where a user was having the same scanning problem with a different Canon printer/scanner. It seems the cable quality or length may be the issue: Scanner error message

  QuizMan 09:36 30 Dec 2011

Forgot to add - it does not sound as if there is too much wrong with the scanner itself if it is copying OK which tends to point more towards a communications issue between scanner & PC.

  Jayar 05:46 31 Dec 2011

Many thanks Quizman - I shall investigate and post the result.

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