I have had this scanner for a few years and it has always worked perfectly (it was a Top 10 recommendation a while ago).
Just recently it has been coming up with an error message stating that I need to unlock the locking swtich remove the USB cable and close the scanner driver. Its not performing the scan, just jolting back and forth a few times and then up comes the message.
I have tried deleting and re-loading the driver, and there doesn't appear to be a new version on the Canon site.
I have seen a couple of times another error message saying 'refer to handbook Code 11 error'
I called Canon helpdesk they say its a hardware fault and gave me the telephone number of their repair people, who want to charge £55.93 to pick up repair and return the scanner.
Today I managed to get it to copy a couple of pages after a bit of fiddling about, but now its back to the same problem.
I'm not convinced that this is a hardware issue, the scanner hasn't had any knocks or been roughly handled.
Anyone got any ideas what I might try next other than the obvious of sending it in.
At the cost I have been quoted I might as well buy a new scanner, can anyone recommed one within a budget of £60-£70, I haven't been able to locate the latest Top 10 chart for scanners and have no idea what's worth it these days.
are you taking your USB feed from a hub? it will only work correctly if plugged directly into the PC. I had the same problem and after consulting the canon help files I managed to find this bit of information. Connected direct and no more problem.