Cannot view internet pages using cable modem

  lahorie 11:55 19 Sep 2008


I have a cable modem which i have attached to my laptop via ethernet. I cannot view any web pages. I have an IP address from my ISP as well as the gateway.

I can ping webistes OK.

Any suggestions?



  mgmcc 13:18 19 Sep 2008

Have you swapped over the connection to the Cable Modem from one computer to another? If so, you need to follow the correct procedure.

Power everything off, including the Cable Modem which must be left without power for three or four minutes - this is *IMPORTANT* so that it loses the association between the existing connection (recognised by its MAC address) and the IP address that it has allocated to it.

Swap the connection over, then power on the Cable Modem and wait for it to be fully booted with all lights displayed. Boot the PC. A new connection will be recognised by the Cable Modem and a different IP address allocated, which should let you get online.

The procedure needs to be repeated when swapping back to the original connection.

  lahorie 13:57 21 Sep 2008

Thanks mgmcc

Sorted now


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