I really hope someone can help me. I bought a laptop (got fed up of using Macs and not being able to buy software) on Friday, and today I tried install some software on it (Steinberg Clean - for recording vinyl into the computer and cleaning it). It started to install, then stopped for no reason. It said "not responding". Why would this happen? So we tried again. Now we have 2 lots of files that cannot be deleted, uninstalled or moved to recycle bin, and when you try to delete them the computer crashes and won't shut down. I have had to switch it off by the button a load of times now (does this hurt it btw?).
Also, do you know how to turn off Norman AV? We don't use the laptop for internet stuff so don't need it.
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