cannot reinstall scanner

  canard 22:40 13 Jul 2005
Locked

Win98 SE Mustek 1200 scanner. Have uninstalled and reinstalled scanner lots of times. Then uninstall scanner hung before completion. Reinstall just hangs at installing screen. So can neither uninstall or install. Help appreciated [other than foray into registry].

  woodchip 22:43 13 Jul 2005

If you did the above recent, shut down to DOS then type

SCANREG /RESTORE then put old date back

  canard 22:46 13 Jul 2005

Thanks woodchip- will try.

  kspatto 23:28 13 Jul 2005

you may have to clean your twain 32 file out this is the mustek help site you will need to know your exact model to download the correct manual or faq page would also suggest the latest driver
click here

patto

  canard 23:31 13 Jul 2005

woodchip did scanreg restore and then tried reinstall scanner. It stuck but eventually yielded "the file MsOffice\ini could not be opened". Located this via find and its contents were [options] RightPos+72 which is all greek to me.

  canard 23:35 13 Jul 2005

sorry RightPos=72.

  canard 23:39 13 Jul 2005

kspatto found scanner model but bemused by 4 different downloads and the instructions url didn't work.

  canard 23:46 13 Jul 2005

twin32 contains log which contains this *** Installation Started 7/13/5 17:50 ***
Title:
Source: D:\RUN.EXE
Installation Aborted!
*** Installation Started 7/13/5 17:50 ***
Title:
Source: D:\RUN.EXE
Remove Key: Enum\USB\VID_0000&PID_0000
Remove Key: Enum\USB\VID_FFFF&PID_FFFF
Remove Key: Enum\USB\VID_055F&PID_0006
Remove Key: System\CurrentControlSet\Services\Class\Image\0000
Installation Aborted!
*** Installation Started 7/13/5 23:10 ***
Title:
Source: D:\RUN.EXE
Remove Key: Enum\USB\VID_0000&PID_0000
Remove Key: Enum\USB\VID_FFFF&PID_FFFF
Remove Key: Enum\USB\VID_055F&PID_0006
Remove Key: System\CurrentControlSet\Services\Class\Image\0000
Installation Aborted!
The last aborted was cancel because the installation could not open MsOffice.ini and this was preventing installation

  canard 21:02 14 Jul 2005

kspatto thanks a lot for pointing the right direction. After loadsa of failure, fiddling and tearing hair everything worked, though I'm not sure quite how!

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