A friend's problem, which I haven't experienced firsthand, so apologies for vagueness! Printer won't print scanned pics etc. Scanner is Genius, using Colour Page, Vivid III, USB2, Imaging software. Message: 'Scan New'. Toolbar cannot be activated (mostly light grey). Told you it's vague info! Can anyone make sense of it and suggest what the problem might be and what can be tried to rectify it? Would be v. grateful.