Cannot install IE7 or Windows Media Player 11

  etherington 19:37 28 Dec 2007

I am trying to install these updates (See below) on a friend's PC that has refused to upgrade IE or Media Player for about a year now. I managed to get about 38 outstanding updates to install just now and used CCleaner to fix about 100 registry errors but still no banana.

It has XP with SP2 and is otherwise up to date. Runs regular spyware ad virus checks and nothing obvious about.

Any suggestions?

- Update for Internet Explorer 6 for Windows XP (KB946627)
- Windows Internet Explorer 7 for Windows XP
- Security Update for Windows Media Player 10 for Windows XP (KB936782)

I have tried installing IE7 and WMP11 from direct links to the MS site with results like:

- It was not possible to complete setup
- WMP 11 was not installed
- To update windows run WMP11 setup again

I have also tried to uninstall/reinstall both products and downgrade/upgrade them with same kind of results.

  woodchip 19:41 28 Dec 2007

Have you tried one at once?

  Graham. 19:44 28 Dec 2007
  woodchip 19:45 28 Dec 2007
  birdface 00:33 29 Dec 2007

You could try here

  etherington 22:28 29 Dec 2007

OK in reverse order:

Update Repair tool gave a lot of errors that quickly disappeared off the screen (Screenshots <a href=click here>here</a>)

Installing with the malicious thing unchecked gave the same result as before. ie "install failed"

Could not see anything in the solution centre that looked like this issue.

Installing one at a time is what I am doing, gave up on asking the updater to apply both at once.

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