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I am a technical consultant giving (free) advice on a US health web site. Recently I have been unable to access the site from any PC I have tried. It appears others in the UK are having the same problem, but the people in the US are OK. I did some light research and the site (altho only a couple of months old) is on spam black lists and wondered if this is anything to do with it.
I really need to get on as there will be so many people in need of my help. Does anyone have any suggestions?
Thank you so much in anticipation,
Also you don't say what actually happens when you try to get to it - do you get a specific error message/number?
It may be that there are issues with their DNS records. We'd need the web site address to help check that though.
Thanks so much for replying. The website is
click here which is a site for women with alopecia and I am the resident 'wig expert'.
I received notifications thro my e mail today (first time in days) and thought it may be working again, but when I clicked on the links, after some time of waiting, I get the standard 'The page cannot be displayed' message.
I have tried going to the site direct, via links in e mails and via links on other web sites and can't get anything.
Fortunately I have been able to contact the forum admin via e mail and explained the situation - she is as confused as I am and is trying to get hold of the host in the hope there is a simple explanation.
I'm really very grateful for your help,
Yep "page cannot be displayed" here Sally UK.
Got it OK. Which antivirus and firewall are you using?
working in IE and FF for me, quick look at their forum shows regular posts from yesterday and today.
I get straight into the home page and then straight into the forum. I live in West London if that is relevant.
What happens if you Start, Run, type
and click OK. Then at the command prompt type
and press Enter.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
Tracing route to herhairlosshelp.com [220.127.116.11]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.2.1
2 15 ms 9 ms 8 ms 10.94.0.1
3 12 ms 11 ms 16 ms 18.104.22.168
4 13 ms 14 ms 9 ms pc-62-30-244-26-bn.blueyonder.co.uk [22.214.171.124
5 9 ms 15 ms 14 ms 126.96.36.199
6 10 ms 11 ms 16 ms 188.8.131.52
7 11 ms 11 ms 15 ms 184.108.40.206
8 82 ms 91 ms 86 ms so-4-0-0.cr1.dca2.us.above.net [220.127.116.11]
9 86 ms 85 ms 108 ms so-0-0-0.cr2.dca2.us.above.net [18.104.22.168]
10 114 ms 109 ms 108 ms so-2-3-0.cr2.dfw2.us.above.net [22.214.171.124]
11 113 ms 111 ms 111 ms 126.96.36.199.theplanet.com [188.8.131.52]
12 109 ms 109 ms 112 ms vl31.dsr01.dllstx3.theplanet.com [184.108.40.206]
13 117 ms 117 ms 109 ms vl41.dsr01.dllstx4.theplanet.com [220.127.116.11]
14 110 ms 109 ms 118 ms gi1-0-1.car12.dllstx4.theplanet.com [18.104.22.168
15 120 ms 110 ms 114 ms 42.f2.1343.static.theplanet.com [22.214.171.124]
Blimey guys - that was so quick!
Ok I know others in the Uk are having probs but I'm so relieved you've got in :)
Anskeyber, I have Avast - I haven't made any changes to it recently.
I must tell you at this point, if you haven't realised, that I am a complete DURRR with computers, so speak to me very simply!
Thanks again, soooo grateful...
Coming up clearly here using Firefox & IE6.
Which ISP are you using?
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