Cannot access US web site from the UK

  Iluaf 16:09 24 Aug 2006
Locked

Hi,

I am a technical consultant giving (free) advice on a US health web site. Recently I have been unable to access the site from any PC I have tried. It appears others in the UK are having the same problem, but the people in the US are OK. I did some light research and the site (altho only a couple of months old) is on spam black lists and wondered if this is anything to do with it.

I really need to get on as there will be so many people in need of my help. Does anyone have any suggestions?

Thank you so much in anticipation,

Sally

  skidzy 16:33 24 Aug 2006

Sally can you post the web site please to see if we can access it.

  silverous 16:44 24 Aug 2006

Also you don't say what actually happens when you try to get to it - do you get a specific error message/number?

It may be that there are issues with their DNS records. We'd need the web site address to help check that though.

  Iluaf 19:22 24 Aug 2006

Thanks so much for replying. The website is

click here which is a site for women with alopecia and I am the resident 'wig expert'.

I received notifications thro my e mail today (first time in days) and thought it may be working again, but when I clicked on the links, after some time of waiting, I get the standard 'The page cannot be displayed' message.

I have tried going to the site direct, via links in e mails and via links on other web sites and can't get anything.

Fortunately I have been able to contact the forum admin via e mail and explained the situation - she is as confused as I am and is trying to get hold of the host in the hope there is a simple explanation.

I'm really very grateful for your help,

Kind Regards,

Sally

  mammak 19:24 24 Aug 2006

Yep "page cannot be displayed" here Sally UK.

  anskyber 19:29 24 Aug 2006

Got it OK. Which antivirus and firewall are you using?

  cycoze 19:31 24 Aug 2006

working in IE and FF for me, quick look at their forum shows regular posts from yesterday and today.

  VoG II 19:36 24 Aug 2006

I get straight into the home page and then straight into the forum. I live in West London if that is relevant.

What happens if you Start, Run, type

cmd


and click OK. Then at the command prompt type

tracert herhairlosshelp.com

and press Enter.


I get:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>tracert herhairlosshelp.com

Tracing route to herhairlosshelp.com [67.19.242.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 15 ms 9 ms 8 ms 10.94.0.1
3 12 ms 11 ms 16 ms 62.31.32.200
4 13 ms 14 ms 9 ms pc-62-30-244-26-bn.blueyonder.co.uk [62.30.244.2
6]
5 9 ms 15 ms 14 ms 194.117.136.126
6 10 ms 11 ms 16 ms 194.117.136.173
7 11 ms 11 ms 15 ms 194.117.148.163
8 82 ms 91 ms 86 ms so-4-0-0.cr1.dca2.us.above.net [64.125.27.57]
9 86 ms 85 ms 108 ms so-0-0-0.cr2.dca2.us.above.net [64.125.29.122]
10 114 ms 109 ms 108 ms so-2-3-0.cr2.dfw2.us.above.net [64.125.29.13]
11 113 ms 111 ms 111 ms 216.200.6.237.theplanet.com [216.200.6.237]
12 109 ms 109 ms 112 ms vl31.dsr01.dllstx3.theplanet.com [70.85.127.29]

13 117 ms 117 ms 109 ms vl41.dsr01.dllstx4.theplanet.com [70.85.127.83]

14 110 ms 109 ms 118 ms gi1-0-1.car12.dllstx4.theplanet.com [67.19.255.4
6]
15 120 ms 110 ms 114 ms 42.f2.1343.static.theplanet.com [67.19.242.66]

Trace complete.

C:\>

  Iluaf 19:46 24 Aug 2006

Blimey guys - that was so quick!

Ok I know others in the Uk are having probs but I'm so relieved you've got in :)

Anskeyber, I have Avast - I haven't made any changes to it recently.

I must tell you at this point, if you haven't realised, that I am a complete DURRR with computers, so speak to me very simply!

Thanks again, soooo grateful...

  Belatucadrus 19:48 24 Aug 2006

Coming up clearly here using Firefox & IE6.

  octal 19:49 24 Aug 2006

Which ISP are you using?

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