Can send but not receive emails

  Charlie Babbage 20:11 25 Oct 2006
Locked

My friend has Outlook Express v 6.0. She can send emails but not receive them. There are about 12 unread emails at the server which can be read via web mail but they have not downloaded into OE.

Any suggestions of what steps I cna take would be appreciated. Also, the set up of OE does not seem to be the standard. Is there an easy way to re-install it?

  Jak_1 20:18 25 Oct 2006

Check server settings, in Outlook Tools > Accounts > properties > Servers and then cherck the POP server address is corect. It should be something like POP.isp.com (isp being the name of the isp ie orange etc)

  woodchip 20:20 25 Oct 2006

Yes is account settings need puting right. it's not SMTP thats for sending. It's the POP3 that needs sorting. You have to open OE then go to the Menu and open accounts and Edit the settings

Should be something like mine hear, pop.ntlworld.com plus user name an it will ask for password when you download mail

  Technotiger 20:29 25 Oct 2006

Hi, a bit long-winded, but have a look here -


click here


Cheers.

  skidzy 20:55 25 Oct 2006

Charlie if none of the above suggestions work for your friend and the pop.isp.com setting shows 127.0.0.1 this could be caused by some security program such Antispam or email scanner and known as a loopback.

What AV is your friend using,Mcafee by any chance ?

If Mcafee,goto add and remove programs and uninstall the Spamkiller and reboot.

Secondly goto the pop.isp.com settings and type pop.isp.com (isp = Orange/Tiscali etc) apply and ok.Now reboot and see if the mail gets through.

  birdface 22:14 25 Oct 2006

Open outlook Express,Tools Options.When options open go to bottom ,make sure Outlook express is default mail handler, If not press the button and make it so, Come out of there,Press start,Set program access and defaults.Custom,make sure O/EX has a dot in middle of circle.ok.Out of there.Right click space on bottom taskbar,Properties, Sart menu,Customise,Make sure e-mail box bottom left is ticked, And dropdown box accross from it has outlook express in it.Hope that works for you,

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