can pc world perform technical repairs?

  Bailey08787 18:33 24 Sep 2003
Locked

i ask as i'm trying to get my faulty hard-drive repaired. A local computer shop quoted me £155 + VAT to fix it.

I was wondering whether pc world are capable of fixing dodgy drives and keeping the data intact.

I don't think my drive has a mechanical fault - it's just inaccessible after a whole load of irql_not_equal_or_less malarkey.

thanks

  Djohn 18:39 24 Sep 2003

Yes, PC World have Microsoft certified technicians and are more than capable of fixing you PC. £155.00 does seem an excessive amount, even if it includes a new hard drive. j.

  Djohn 18:41 24 Sep 2003

Why not post your problem in the helproom, someone may be able to advise on the message you have on screen. j.

  Bailey08787 18:43 24 Sep 2003

i'm just wary of pc world / a local computer shop just administering the type of repairs on the drive that I could do myself. (ie, putting in a winXP disc, and trying the repair function, or going into dos and setting a new master boot record etc.)

I'm hoping that they are specialists, in the possession of specialist data recovery software/tools etc.

  spuds 18:57 24 Sep 2003

Data recovery is a different ball game. Depends on how far you H/D is in-accesable.I would not think that PCW would have the specialised kit.Their diagnostic software is just basic tweaking stuff.

If it was a straight forward remove and re-install H/D setup, then PCW would have no problems there. With regards to price, they would charge you 'brown box' H/D price plus £25.00 fitting charge.I have recently had a 120gb Maxtor fitted, which included re-installing o/s, and I was charged £96.00 by my local computer shop.

  Bailey08787 19:07 24 Sep 2003

well, i have no idea how inaccessible it is - what happened was that I received the blue screen of death (irql_not_less_or_equal, etc), and was unable to restore my drive to a point before this - so every time i booted, all i would get was the blue screen.

I later went out and bought a new drive, which my system is currently running from - I tried setting up the old drive as a slave, but despite MyComputer detecting it, I was unable to assign it a drive letter.

I've tried all the XP repair tools, and I gave getting it going again a real good try (after lots of helproom threads a while back) - but to no avail.

Now I just want to give it to someone who can either resurrect my drive, or copy the data off it for me. I have about 65gb of data on it.

I don't wanna pay hundreds of pounds though.

  Djohn 19:12 24 Sep 2003

When you had it as slave, did you go into XP's Disk management to try assigning a letter?

  tbh72 21:15 24 Sep 2003

Have you also entered the BIOS screen to specify that there is now a secondary HDD installed. Sounds like it's not being mentioned in the bios.

Post back with spec's eg mobo type for more detailed instructions about entering the bios and adding the HDD.

  Bailey08787 13:14 25 Sep 2003

P4 1.8ghz, WinXP Pro, Intel D850MD motherboard, 768mb RDRAM.

Old (inaccessible drive) - 80gb Seagate Barracuda IV

Current drive - 80gb Maxtor Diamond Plus9


My bios is all set-up to detect and recognise a second drive.

I have tried going into my disk management to assign the drive a letter, but the options i need are greyed out.

thanks

  graham√ 13:52 25 Sep 2003

You could try taking the old drive out of the mount, leaving it connected. Hold it whilst booting up, you should feel it vibrate as it spins up.

  tbh72 13:53 25 Sep 2003

Hi bailey,

As you are familiar with the bios, why not enter the actual size of the HDD into the bios, eg sectors, heads & cylinders all details can be found on the label.

With partonising, it would also be a good idea to double check bios setting against the actual cabling arrangement you have to ensure they match. eg secondary slave / secondary master.

With all settings present and correct I would then run the hardware installation wizard to allow XP to forcebly detect the HDD.

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