Hi, I am asking advice for my friend who has a Dell laptop that will not allow her to browse the internet.
She uses XP and a wired modum.
Her isp is Sky and after several extremely long phone calls with their technical help we have established that the router is definitely connecting to the internet but her laptop is suddenly unable to convert the numbered ip addresses to a url.
If she types 18.104.22.168 into her internet explorer address bar she connects to google but cannot connect to anywhere if she types the url in.
Sky said she should contact microsoft, microsoft say she should contact Dell and Dell are not interested as the laptop is out of warranty.
Can anyone advise me as to how we might be able to sort this problem?
Your computer has incorrect DNS server information - DNS servers are like the phonebook for internet sites. Your browser gives it a site name, the server replies with the IP address. If you can connect to the internet and open sites with their IP address, the only thing missing is correct DNS info. Put the numbers in the places shown in the guide (you don't need to be using the PC that has the DNS problem to look up the page).
You need an Internet connection to go to brundle's link - which you presumably have on your own PC. But on the "broken" laptop you go into Control Panel and follow the instructions. That doesn't need an Internet connection.
Still no joy. I followed the instructions, double checked, rebooted but still got the same result - there is a connection to the internet but the alaptop will not connect to any websites, it still comes up "Internet Explorer cannot display the website"
I clicked on the "diagnose connection problems" and all the pinging is working but it says its a DNS failure (its a very long report)