Can anything be done about a scartch on laptop

  Internetwhizzkid 23:35 27 Jan 2007


I have already said in a previous thread but, I have a new dell inspiron 6400 notebook. Now It came to my attention that there is a large scrath in the bottom left hand corner of the lid. So what I am wondering now is, seeing that it is in a valid warrenty until 2010, can anything be done about the scratch. Ie repaired or even replace the whole laptop. I dont like having it you see and I dont want it if it might escilate. If you know what I mean

I hope someone can give me some advice


  terryf 23:39 27 Jan 2007

Talk to Dell

  Internetwhizzkid 23:41 27 Jan 2007

do you have any idea what they might say?

  Totally-braindead 23:43 27 Jan 2007

Probably they will say you scratched it so its not covered.

  Internetwhizzkid 23:44 27 Jan 2007

maybe what would u get in the warrenty then if its on site repair

  SANTOS7 23:51 27 Jan 2007

Dell does not give a warranty guarantee protection for:

* damage caused by incorrect installation, use, modifications or repair by any unauthorised 3rd party or yourself;
* damage caused by any party (except Dell) or other external force;
* fitness for any particular purpose;
* 3rd Party Products, Software and IM specified by you. You will receive the warranty or licence for these products directly from their manufacturer or licensor;
* any instruction given by you and correctly performed by Dell

click here

text taken from link..

  Totally-braindead 00:00 28 Jan 2007

You can't really be expecting them to repair the laptop for a scratch do you? A scratch that presumably you caused.
If Dell caused the scratch then fair enough.
To be completely ridiculous about it if you dropped it out the window and smashed it would you really expect them to fix it?
You can ask. They MIGHT as a gesture of goodwill do it but I wouldn't hold your breath.

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