I've just spent a frustrating half an hour with my elderly neighbour and her BT Home Hub - which is a nasty plasticky flimsy bit of kit. It refused to accept her WEP key and I've been cursing and swearing, coming back to pick up ethernet cable etc. Got it connected via ethernet but she's elderly and doesn't want cable trailing all over the place for her to trip over.
Anyway, a spot of Googling turned up the instruction to preface the WEP key with a $ - and lo and behold, it worked. Why, though, does it need the $ sign? She's connected also to my router as a backup and doesn't need a $ in front of my WEP key. Is it a stupid BT thing?
Interestingly I found a refernce to the Sony PSP wep requiring a $ symbol in the case of a Mac. Is she using a MAC.
As for no WPA, it might require the firmware upgrade (126.96.36.199) before it appears, which is pushed out down broadband with no way of doing it manually, and which can also send the plastic rubbish box into a spasm - if it does reset it by holding in the wireless association button on the back for 20 seconds, then wait until it settles down.
Yes, it is a Mac. Hmm, very interesting. I'll have another look at her box tomorrow and see if I can find WPA, which I've been Googling for - I should be able to set that up for her. And yes, she's spent a fortune on calls to India - she's very stressed by it and not very happy. Thanks for the tip about the reset - I think if the box gives her more grief she'll probably just throw the thing out of the window.