Call Center Setup

  bolajiwds 08:15 24 Nov 2008

Hello everyone in the forum. Please I need help in setting up a call centre inside an Internet Cafe. I want a situation where I'll be able to monitor call made minute by minute with the help of software connected to each phone box in the cubicle.

Please help me with a software that I can use to monitor the calls and how to set it up.

Thanks so much for your help.

  chub_tor 08:46 24 Nov 2008

No experience in this field but Google will supply you with lots of links click here=

  €dstowe 09:36 24 Nov 2008

Make sure you are aware of the laws covering the monitoring (eavesdropping) of phone calls.

  bolajiwds 08:13 25 Nov 2008

Thanks for your sincere replies. What I mean by monitoring the call, is knowing the minutes spent by every caller from each box/cubicle.

I want keep proper record of call made in my Internet Cafe.

Please help.

  jolorna 10:12 25 Nov 2008

looking at your thread your saying you will have a phone in each cubical, which to me reads you need that amount of telephone lines coming into the place so why not just put a payphone in each cubical then you don't have to worry about counting call time, as the person pays for time used

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

What is ransomware and how do I protect my PC from Petya?

Microsoft Surface Studio – the artist's hands-on review

Original iPhone review

Comment mettre à jour Kodi ?