Cable Modem

  Quickbeam 09:36 15 Jan 2011

How can I test if it's going on the blink?

It's the original Motorola from Telewest (now Virgin) and about 10/12 years old. I get periods of good quick page loading and then periods of painfully slow loadind. But I'm not sure whether it's the modem or the computer running slow.

Also is there a reason that PC World sell combined modem/wireless routers for BT, but not for cable, and are they any good?

  johndrew 10:16 15 Jan 2011

It may be loading of the service depending on the time of day you are connected. I find that when offices/shops are cashing up/opening/closing my connection slows considerably. But in general use the speed will fluctuate (perhaps by a large amount) from time to time.

Perhaps using one of the speed tests or changing the site viewed when it slows may give you a clue.

  Quickbeam 10:59 15 Jan 2011

It's happening too often to put down to the time of day. I don't know if modems are considered to have an expected life span and I don't want to buy one to find It's not on the blink.

I look like reverting to an early disk backup to rule out the usual accumulation of computer debris but that a pain in itself...

  Strawballs 11:48 15 Jan 2011

If you are talking about the modem then you won't be able to buy one it will have to be supplied by Virgin.

  BT 12:25 15 Jan 2011

As Strawballs says. Tell Virgin you are having problems and they will send you a new one. Could be of course that if its really that old you need a new one anyway to cope with the higher Broadband speeds you will be on now.

  robin_x 12:58 15 Jan 2011

AOL replaced my very old modem, free of charge, with a new w'less/modem/router when I upgraded to W7.

I didn't even have to threaten to leave. Just committed to stay for another 18 months.
All very civilised.
Mind you I was dealing with a lovely woman in Ireland not India.
My India support calls are mostly not resolved well.

  johndrew 14:20 15 Jan 2011

Another possibility would be a soft/firmware update. Might be worth a look click here

  jon2 11:52 16 Jan 2011

I told them my modem was broken, no power light, and they sent me a new one, no need to send the old one back.I am with Virgin

  Quickbeam 07:35 17 Jan 2011

I'll ring them today and see if I get one thanks.

  Quickbeam 07:37 17 Jan 2011

Are the cable modems bought from the shops not Virgin compatible?

  uk-wizard 07:47 17 Jan 2011

Get on to Virgin, they can test it remotely. When I had trouble with mine they sent out an engineer and a new modem FOC - the modem is theirs as they supplied it on loan when the cable connection was installed.(that was in the NTL days -telewest area was about 400yd up the road)

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