After running symantec's Bugbear removal tool on a Windows Me PC we get the message that 2 instances of the virus couldn't be dealt with. It gives no info on the files infected. We can find no info on manual removal of the virus on the symnatec web site. Sys Restore was off & we've repeated the scan in safe mode too. Does one need to empty the system tray though - could that be what is preventing the tool achieving a clean sweep?