btinternet/outlook express problem

  handout 21:43 30 Oct 2008
Locked

Hi can anyone offer any sugestions with a problem I am having,I opened a second e mail account for my wife with btinternet but do not seem to be able to recieve mail.I followed the setup instructions on bt website & all the conection information appears to be correct but keep getting error message No socket error10051
error No 0x800cccoe
when trying to recieve e mails

  Technotiger 22:22 30 Oct 2008

I think that is a possible registry hiccup - try running click here in its default settings and see if that helps.

I don't use OE, but make sure that OE is set to include the added account when it looks for mail.

  Sea Urchin 23:44 30 Oct 2008

Make sure you have ticked "My Server Requires Authentication" - go to Tools/Accounts/Highlight faulty account and click Properties/Servers tab/ then check box/Apply/OK

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