BT Voyager 2091

  L_Driver 19:52 01 Jun 2007
Locked

Had some downtime this week on several occasions and for about 5 hours today.
When I rang BT they suggested had a prob with 2091 Modem/Router. They in fact stated that the 2091 was prone to difficulties due to overheating. This is a copy of display from 2091 Troubleshooting option in Modem Config -

START COPY
Test the connection to your local network
Test your Ethernet Connection: DOWN
Test your USB Connection: DOWN
Test your Wireless Connection: PASS


Test the connection to your ADSL service provider
Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: PASS
Test ATM OAM F5 end-to-end ping: PASS


Test the connection to your Internet service provider
Test PPP server connection: Fail
Test authentication with ISP: N/A
Test the assigned IP address: N/A
Ping default gateway: N/A
END COPY
This display suggests to me that all OK with Mod/Router and prob is with ISP server. Am I correct any network gurus out there ?

  STREETWORK 09:05 02 Jun 2007

As the PPP server connection failed this may point to a hardware failure...

  L_Driver 14:07 02 Jun 2007

Ta, but do you mean my hardware or BT`s ( ie my modem or their server ) ? If answer is either then which is more probable ?

  postie24 16:47 02 Jun 2007
  L_Driver 17:34 02 Jun 2007

The link above is too complex and does not answer my query. My Mod/router appears to function OK. I have left it on for the prev. 2 days whereas I normally switch off each day. BT tell me 2091 "prone to overheating" and this likely prob. I believe from the testing above that it more likely ISP`s server down on the 3 occasions this week I have lost service ( and should be reimbursed for LOS ). I need someone to confirm or refute my theory that it is "most likely" an ISP server issue causing this L.O.S

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