BT Voyager 2091

  L_Driver 19:52 01 Jun 2007

Had some downtime this week on several occasions and for about 5 hours today.
When I rang BT they suggested had a prob with 2091 Modem/Router. They in fact stated that the 2091 was prone to difficulties due to overheating. This is a copy of display from 2091 Troubleshooting option in Modem Config -

Test the connection to your local network
Test your Ethernet Connection: DOWN
Test your USB Connection: DOWN
Test your Wireless Connection: PASS

Test the connection to your ADSL service provider
Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: PASS
Test ATM OAM F5 end-to-end ping: PASS

Test the connection to your Internet service provider
Test PPP server connection: Fail
Test authentication with ISP: N/A
Test the assigned IP address: N/A
Ping default gateway: N/A
This display suggests to me that all OK with Mod/Router and prob is with ISP server. Am I correct any network gurus out there ?

  STREETWORK 09:05 02 Jun 2007

As the PPP server connection failed this may point to a hardware failure...

  L_Driver 14:07 02 Jun 2007

Ta, but do you mean my hardware or BT`s ( ie my modem or their server ) ? If answer is either then which is more probable ?

  postie24 16:47 02 Jun 2007
  L_Driver 17:34 02 Jun 2007

The link above is too complex and does not answer my query. My Mod/router appears to function OK. I have left it on for the prev. 2 days whereas I normally switch off each day. BT tell me 2091 "prone to overheating" and this likely prob. I believe from the testing above that it more likely ISP`s server down on the 3 occasions this week I have lost service ( and should be reimbursed for LOS ). I need someone to confirm or refute my theory that it is "most likely" an ISP server issue causing this L.O.S

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Fujitsu Lifebook P727 laptop review

Converse draws on iconic heritage for a fresh brand identity

Mac power user tips and hidden tricks

Comment lancer Windows 10 en mode sans ├ęchec ?