BT Total broadband speed

  ducados99 18:49 23 Sep 2007
Locked

I have recently (this weekend) moved from Virgin Media to BT Total Broadband, due to bad customer service. Have I just made a huge mistake???

I have connected my BT Voyager 220V and I am now suffering the same speed issues is everyone else on here it looks like. I noticed them straight way when trying to access normal web sites. Here are my stats.

DWN UP
Line Rate 7072 Kbps 448 Kbps
Noise Margin 14.9 dB 26.0 dB
Line Attenuation 17.0 dB 18.5 dB
Output Power 19.7 dBm 11.9 dBm

3rd Party download stats:

23/09/07 12:59:37
Speed Down 685.33 Kbps ( 0.7 Mbps )
Speed Up 369.82 Kbps ( 0.4 Mbps )

23/09/07 13:37:12
Speed Down 161.48 Kbps ( 0.2 Mbps )
Speed Up 146.35 Kbps ( 0.1 Mbps )

Date 23/09/07 13:40:33
Speed Down 154.34 Kbps ( 0.2 Mbps )
Speed Up 143.94 Kbps ( 0.1 Mbps )

23/09/07 16:54:33
Speed Down 760.70 Kbps ( 0.7 Mbps )
Speed Up 369.54 Kbps ( 0.4 Mbps )

23/09/07 16:58:25
Speed Down 726.93 Kbps ( 0.7 Mbps )
Speed Up 371.50 Kbps ( 0.4 Mbps )


I have been completely unable to access the BT Speed tester site as a customer. I was able to access it by changing the login on my router to "[email protected]_domain" but the site refused to run the test as I was logged in as an engineer. I suspect the site has been withdrawn from customers because of known speed issues.

I have spent now 5 hours with the tech support people over 2 days and have got absolutely no where!

Can anyone help??? Should I abandon BT and try and return to NTL / Virgin?

  Ikelos 20:16 23 Sep 2007

I think you have made a wise move, have you tried setting the speed by turning it all off, leave it for a couple of minutes then put the whole lot back on. Mine went down to a crawl, I got in touch with BT, i thought it was a wind up when they said the above, I tried it and lo and behold full speed.

  Bobtheblob 20:39 23 Sep 2007

I'd try and get out of BT Broadband if I were you. Have a look at the ratings and other peoples experiences click here

  Technotiger 20:45 23 Sep 2007

I don't bother with Ratings .. I have been with BT Broadband nearly six years now - have no complaints whatsoever.

  Dipso 21:11 23 Sep 2007

Not the best choice in my opinion but I doubt you'd be able to get out of the contract now anyway.

Try tweaking your connection using TCP Optimizer from click here Install the program, set the slider to your current sync speed, select your ethernet card form the dropdown and then hit Optimal settings.

  bluto1 21:23 23 Sep 2007

Wasn't there some info given to you to wait about a week or two to let the Broadband speed settle? If I'm wrong then 'sorry' but I seem to remember something about it.

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