Did the checks- semms like house to pole fault
now to get an engineer via web- HaHa big joke
The sorry story
BT Total Broadband 1
BT Home hub 2
line into house to old terminal- BT ibstalled new IDSL terminal onto this to feed Infinity IDSL 'bob'
Saturday 13 july AM
E mail came in then Home Hub came up with a no connection report
carried tests as per – stil showed fault
The 'Infinity' box remained active however
Telephne remained dead
Reported fault from neighbour
Test showed 'Open Cicrcuit
Disconnected phone and re connected one by one each reamain dead.
Took phones to neighbours- where they worked OK
Infinity returned bot phones still off
During the week 7 to12th occasional ' no connection' showed but returned rapidlt to normal.