Bt Modem Lock

  jaygee77 19:19 22 Aug 2006
Locked

I recently upgraded to BT Broadband and after a load of trouble setting up the wirelss connection, including long calls to India I was up and running. However I did keep getting a message to the effect that the page I wanted was not available offline, yet all the indicators were that I was connected to the Broadband. The staff in India suggested that I uninstall all the old dial up programs which I did via the control panel and that problem was sorted but I still get a pop up on start up that tells me that my modem protection is disabled. I have been able to find the offending bits by going via windows explore and when I try to delete either "watchdog" 0r "Modem Lock" I get a message that says cannot delete etc... and that file is currently in use. It isn't causing any problems except a being a nuisance on start up. Is there a simple way to delete these remaining bits of the dial up system? I am rather nervous of doing anything that will upset the system.

  FelixTCat 19:43 22 Aug 2006

jaygee77,

Start up in Safe mode ad delete from there.

Regards,

Felix

  sconedd 20:43 22 Aug 2006

Hi jaygee77,
What operating system are you using, I had the same problem last year and told BT that I was not prepared to spend hours on the phone so they sent me an email with the solution, which sorted my problem operating Windows XP. If I can help let me know, and I will try. Regards sconedd

  chrispduck 11:31 03 Sep 2006

Hi jaygee77

I am having the same problem as you had. How did you fully delete the modem lock in the end? I seemed to have tried everything

Thanks

Chris

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