bt homehub phone

  djbenny 14:01 04 Oct 2009
Locked

bt homehub phone stuck only screen that dows "Downloading" tried taking batteries out for over a day cant find a reset button on the device anywhere how can this be fixed?

  Technotiger 14:15 04 Oct 2009

Has the phone been activated by BT?

  djbenny 14:17 04 Oct 2009

yes it has been used it said "an update is required" then got stuck on that

  Technotiger 14:22 04 Oct 2009

In that case, I would give BT a call, they were pretty helpful when I first setup my HomeHub phone.

  rawprawn 14:22 04 Oct 2009

Try this go to click here
Then under the heading "Use Standard Phone" click on "Configure Your Phone" and follow instructions

  rawprawn 14:24 04 Oct 2009

Should have said after logging in
Then under the heading "Use Standard Phone" click on "Configure Your Phone" and follow instructions

  sharpamat 15:27 04 Oct 2009

Did you have the phone in an external cradle or the cradle attached to the HUB. its the cradle connection on the hub thats required for updateing.

There is no reset button on the hubphone

  djbenny 15:31 04 Oct 2009

yup and its been in there for a week with no change to the screen

  sharpamat 15:40 04 Oct 2009

reset your Hub then once its done try manually updateing your phone.

from Menu / handset settings / software / you should the get the update settings

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