Bt Home Hub Hp Laptop

  Alan-Petrie 14:31 16 Feb 2009
Locked

Hi

I am helping a family member set up his brand new laptop, he has a BT vision deal with a BT Home Hub as a wireless router. The router is connected to the laptop as I was able to gain access to the Pcadvisor website however the icon for wireless network in the bottom left of the screen says no internet access "connection staus: unknown server execution failed."

In the network and sharing center it says unknown no such interface supported.

Has anyone got any idea what to do. Thanks Alan

  dartx10 14:33 16 Feb 2009

call costermer 24\7 support number is on modom

  dartx10 14:35 16 Feb 2009

they can give you step by step to fix it on phone

  Alan-Petrie 15:37 16 Feb 2009

after phoning teck support they took control of the laptop and said windows had not been installed correctly. Taking it to pcworld tonight thanks for your help.

  dartx10 15:39 16 Feb 2009

u welcom

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