trying to sort out a broadband problem on a xp machine. I have uninstalled and re - installed the modem drivers and have two green lights on modem. Have confirmed with bt the user name and password and deleted and reset up the acoount.
But it will not connect comes up with error 721 cannot connect to remote computer.
Whilst on the phone to bt support they asked me to type ip config into cmd box, kept coming up media disconnected....
Please check that you have a microfilter at every phone extension outlet on your system.
Second, check in the properties of your modem (presumably a USB modem?) and look for a "statistics" or similar page. It tells you things like Downstream Rate, Signal/Noise Ratio etc. These tell you whether you have an adsl signal.
when you power up the pc, do you get one green light on your adsl modem box , assuming that is is connected to the phone line and the computer; then, when the comp loads up, do you get the second light flashing then staying on on the modem? so you have two green lights on the modem NOT flashing but staying on;?