BT Broadband Wireless Help

  Kenjiro 20:24 03 Feb 2008


I'm setting up a wireless connection using BT Broadband ISP and a NETGEAR DG834G router. Before attempting Wireless connection i'm trying to set up using Ethernet Wired connection.

Everything connection wise seems fine until I try to access the internet, where the 'Page cannot be displayed" message comes up.

All connection testing from the Router homepage indicates that the connection is up and all authentications are successful.

I have been informed by the BT helpline that the username and password when using a 3rd party router should be "[email protected]" and "0".

In the Network Connections window, the Internet Gateway is connected and the Ethernet Connection is connected.

It seems the PC --> Router connection is fine, but it's the Router --> Internet side which is failing.

Can anybody help with this problem?

Thanks in advance.

  Kenjiro 08:18 04 Feb 2008

I have finally got this to work. It was a username & password issue.

For anyone having this same problem, what worked for me was your normal assigned [email protected] user but with instead of

Then your actual assigned password aswell, not just 0 or <blank>.

This is different to what I was told from BT support but then I was surprised they said anything as it was a 3rd party router they don't support.

Hope this helps someone.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

iPhone X review

Political cartoons in 2017: Chris Riddell, Rebecca Hendin and Dave Brown on what it’s like to…

The best iPhone for 2017

Tennis : comment regarder la finale de la Coupe Davis 2017 ?