When I recently renewed my Broadband subscription, BT sent me a hub, even though I already had a voyager router. I connected the hub, and it worked....well for 24 hours anyway. Then just died. If you search the net you'll find lots of postings re the BT hub, and how useless it is. Iremember reading one posting that went along the lines ' I've had three hubs sent out by BT and am thinking of putting them in my front garden with the letters RIP on them, they make great tombstones'
Of course other people have no problems. I didn't get the hub phone with mine, and only made one free call. The quality was a bit like an echoy mobile conversation. As you can probably tell I'm not impressed that's why I haven't bothered complaining to BT about the faulty Hub I received.