BT Broadband & Outlook

  Smiler 12:24 12 Dec 2003
Locked

A friend has just got BT Broadband and is using outlook to acces his e-mails from yahoo but keeps getting the message that the password is incorrect.

Any ideas please

  Smiler 16:14 12 Dec 2003

^

  LeadingMNMs 16:26 12 Dec 2003

try logging using the web interface with the same password to see if he can access them this way. if he can't then changes are the password is wrong and will need resetting !

  Smiler 16:47 12 Dec 2003

He can log in using the web site but not through outlook

  LeadingMNMs 18:42 12 Dec 2003

go to tools - accounts and then view the properties of this account. Ensure that the details for the user name, password and servers are correct. Your ISP should be able to provide you with there server details.

If this doesn't work make a note of the settings and remove the e-mail account and create a new one. Alternatively your ISP may have a program to configure the settings that is run from the internet.

  christmascracker 18:58 12 Dec 2003

If you sign in to your email account within Yahoo and go to mail options, management then either mail accounts or/and pop access and forwarding it will give you all the settings you need to set it up

  Smiler 18:59 12 Dec 2003

Thanks for the help I'll pass the suggestions on but I'm off to the pub now ;-))

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