BT Broadband

  woodchip 17:11 21 Feb 2007

Comments Please on the £14.99 Package for the first six months. Also do's BT throttle the connection at all? 17:36 21 Feb 2007

i think thats the one i tried to get, i called up, a month later i got a bill for £138, so i called up and they told me not to worry as it would be paid by my monthly payment plan which was £75.50 after 9 months im still paying it (mug)
i have now sent 6 recorded delivery complaint letters asked for a recording of my phone order havnt heard a thing. kept losing comms for the first 4 months and was capped at 2 mb, a month ago they upped it now 4890 down 345 up.
i know i should have handled this better and taken further actions, but thats me, i cant recomend bt at all im afraid, oh and god help you if you ever need customer support!

  Technotiger 17:47 21 Feb 2007

Hi, well, I have had just the opposite experience to adman 2's. I have been on bt broadband for several years now, I have not had any problems apart from in the very early days of setting it up - but even then I got very good help from their broadband helpline.

I am now helping a friend change from bt dial up to bt broadband (I have just set up his new Aldi Vista pc, he was previously only on Win98.) Have needed a bit of help again from their broadband help-line, and again received very good service. Expecting the new bt bb to be activated by Monday of next week.

Not exactly connected, but out of interest - I went to PCW today to get three adsl micro-filters, they only wanted £53 plus for them; told them what to do with their micro-filters. I know a different shop where I can get three for less than a tenner (it was not open today).

  Ikelos 17:47 21 Feb 2007

dont know about the £14-99 thingy but in allthe time i have had BT, and that was BB first started, only had to ring them twice, with a fault that was down to operator error, so I would recommend them............

  Technotiger 17:48 21 Feb 2007

PS - my friend has opted for their Option 1 package, which is the £14.99 as woodchip.

  Dipso 18:03 21 Feb 2007

Sorry to Woodchip but useful advice I feel. Although £53 is way excessive for filters, it pays not to get them too cheap especially when using them with 8 Meg, believe me.

You can get one of the best filters available click here for £7.99 each from click here Service is very quick too, usually next day or so.

  Technotiger 18:07 21 Feb 2007

That is very similar to type I shall be getting.

  2neat 18:15 21 Feb 2007

I was with BT BB for a few years. I could only get 2 mB due to distance. I had very good service from them. I asked them if they would like to match Tiscali £14.99 for the same product. They declined, I moved!

  woodchip 20:24 21 Feb 2007

"meg is fast enough for me, I am on Virgin media from ntl/Freedom on a 1Meg at the moment.

adman 2
Can you explain the bill for £138, Was it for twelve months rental in advance?

And why are you still paying if you payed up front? 21:30 21 Feb 2007

well they put me on option3, asked for 1, but cant prove it, so i think it was for the equipment and set up, every month i get a bill for about £50/ £60 but they just take £75.50 each month so i guess it levels out after the 12 months is over, when they wont see me for dust!

  Aziraphael 21:34 21 Feb 2007

I'm on BT broadband and have had no problems that didn't turn out to be my stupidity.

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