Browser Fault!

  sunrunner 14:05 13 Apr 2008
Locked

The browser has stopped working on my daughters PC. If I click IE or Firefox the browser does not open. Have re-booted PC and re-installed firefox but nothing happens. Any ideas on how to get the browser working again please guys!

Thanks

  eedcam 14:44 13 Apr 2008

This is on M/soft site though you could try a sytem restore that might work
Method 3: Repair Internet Explorer 6 by using the System File Checker in Windows XP
If you already have Windows XP Service Pack 2 installed, and you do not want to install Internet Explorer 7, you may be able to resolve problems with Internet Explorer 6 by running the System File Checker. Additionally, running the System File Checker may help resolve issues with Outlook Express.

To run the System File Checker, follow these steps: 1. Click Start, click Run type sfc /scannow, and then press ENTER.
2. Follow the prompts throughout the System File Checker process.
3. Restart the computer when System File Checker process is complete.

Method 4: Reinstall Internet Explorer 6 by using the Ie.inf file
If you already have Windows XP Service Pack 2 installed, and you do not want to install Internet Explorer 7, you may be able to resolve problems with Internet Explorer 6 by using the Ie.inf file to reinstall Internet Explorer 6. To do this, follow these steps: 1. Click Start, click Run, type %systemroot%\inf, and then press Enter.
2. Find the Ie.inf file that is located in Windows\Inf folder.
3. Right-click the Ie.inf file, and then click Install.
4. Restart the computer when the file copy process is complete.

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Method to follow if you have Internet Explorer 7
If you have Internet Explorer 7, you can repair damaged files or missing registration information in Internet Explorer 7. To do this, follow these steps:1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. On the Advanced tab, click Reset.
4. In the Rest Internet Explorer Settings dialog box, click Reset to confirm.

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  octal 14:47 13 Apr 2008

Try deleting the Profile folder, this site shows the location of the folder click here

If your daughter has any Bookmarks she wants to keep then navigate to the folders location and search for the Bookmarks and save them and import them when Firefox has been reinstalled.

  octal 15:11 13 Apr 2008

I've just noticed it's a problem with both browsers, so ignore my post.

  sunrunner 16:34 13 Apr 2008

Thanks. All resolved now!

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