Browser cutting out

  donaldcro 22:38 03 Feb 2008

Can anyone help with a browser problem - when I try to go to a certain regular site, it cuts out and sends me back to the desk-top without any warning or error message. What is causing this, and can you tell me how to recitfy the problem please. Thanks

  brundle 22:44 03 Feb 2008

More info required, which version of Windows, which browser, which sites, what antivirus/firewall do you use...

  donaldcro 22:49 03 Feb 2008

Windows xp IE7, a number chat sites, Avast anti virus, and Zone firewall. Hope that helps sort the problem. Thanks.

  brundle 23:00 03 Feb 2008

Chat sites often use Javascript and/or Java. Flash might need updating too.

Javascript click here

Java click here In Control Panel/AddRemove Programs, check for any older Sun Java entries and remove them

Latest FlashPlayer; click here

If Flash is a problem to remove, use the uninstaller.
click here

  donaldcro 00:49 04 Feb 2008

Thanks for your help. I have removed Java, and everything appears ok now. Thanks again.

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