I'm having fun and games with ALCATEL too! Like you, I have a VIA chipset and the modem just keeps closing down BUT randomly. I can't offer any answers to your questions but it appears we're not alone! It's becoming clear to me that these problems are more widespread than at first thought and I'm surprised the suppliers of Broadband services - such as BT/ NTL + OTHERS - don't appear to be tackling it before you sign up for the service. If AMD Via chipsets are creating such headaches and the 'word out there' is, as you say, that ALCATEL doesn't work with Via, why aren't we being told of the potential problems at contract signing?