Broadband USB problem

  Graham. 23:10 07 Oct 2006
Locked

I've been asked to look at a PC that has a problem connecting to Broadband. The ISP is BT, they reckon the problem is USB related. I understand the modem is synching OK.

My first thought is to uninstall the USB in question, and let Windows install it again.

Any bells ringing, please, before my visit?

  Daveboy 23:14 07 Oct 2006

Check the usb is delivering 500 ma to the modem, they need it.

  Graham. 23:20 07 Oct 2006

Good point, well put.

  woodchip 23:22 07 Oct 2006

Does the USB work with other Hardware?

  Graham. 23:29 07 Oct 2006

As far as I know, yes. I won't get the whole picture until tomorrow. I just wanted to gather thoughts.

  woodchip 23:31 07 Oct 2006

Then it can be one of two things Faulty Modem, or it needs a mains adapter to run it.

  woodchip 23:32 07 Oct 2006

PS is it plugged strait into USB on the computer or through a hub?

  Graham. 23:32 07 Oct 2006

Thanks, I'll be taking a spare modem with me.

  woodchip 23:32 07 Oct 2006

You could also try another USB socket

  Graham. 23:54 07 Oct 2006

No hub.

  Graham. 14:28 08 Oct 2006

I have the machine beside me now. Tried to install my modem, Voyager 105, but immediately get:

"Can't get registry value:

Key=Software\GlobeSpanVirata\ADSL

Value=driver type"

Help!

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