Broadband Security help desperately needed please

  stephb17 11:46 10 Dec 2007
Locked

Hi,
After recentlysubscribing to Sky Broadband (after being on aol dial up previously), my sister installed the application onto our computer. However she thinks she did not remove all previous virus protectioon when installing the McAfee security software that came with the new broadband kit.
Since then everytime you load the pc you get a message saying "some spyware applications are running on your pc. click here to download antispyware protection" But when i checked the McAfee i have provided with this should have anti spyware on it. I have used the software to run a scan which has not found any spyware. My PC also seems very slow and it is taking almost 10 minutes to finish loading. Please could someone shed some light as i am a total novice really.
Thanks

  ^wave^ 11:50 10 Dec 2007

what was your previous protection. to see if you have a prob down load spybot search and destroy and run that.

  birdface 11:53 10 Dec 2007

Sounds as though your computer may be infected.It looks like it may be a Rogue Spyware program that tries to get money of you for removing its own program.Can you find the Name of the program that it wants you to install.

  stephb17 12:14 10 Dec 2007

Previous protection was Norton Antivirus - thanks ill try that

  stephb17 12:15 10 Dec 2007

It wants you to install AntiSpyware Gold

  birdface 12:20 10 Dec 2007

Hi.I dont know if its this or not,click here

  birdface 12:23 10 Dec 2007

Or this bad one.click here

  birdface 12:36 10 Dec 2007

I can't find anything for anti-spyware gold.If she had Norton she will have to run the removal tool to delete it properly or it will cause problems with your computer.click here

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