Broadband loss of connection

  Allan RISC OS user 17:44 10 Sep 2008
Locked

I seem to get this problem only whilst doing searches with Ancestry.

All appears OK and then all of a sudden I get an error message advising that I am working off line, and if I then look down at the SpeedTouch Router I see that all the lights have gone out and then the router re-connects which can take about 30 seconds and all then appears to work fine until the next time it occurs again. I have experienced this problem over about 9 months, but only whilst using Ancestry.

Can you give any help please.

  woodchip 17:48 10 Sep 2008

I used to get it using IE many moons ago

  Allan RISC OS user 17:54 10 Sep 2008

I forgot to mention in my original subject. I use Firefox, and XP SP3, I have also used IE but not if I can help it!

  woodchip 18:01 10 Sep 2008

It may be IE settings check them by Going to Control Panel\Internet options. It may be something to do with it thinking PC is idle, if you spend a lot of time on a page but not doing much other than read it

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