Broadband line drops

  tonyx1302 11:32 13 Nov 2005
Locked

I have just installed a new Zoom modem after my Speedtouch went kaput. Everything is ok except that about two or three times a day the line disconnects by its self.

Can someone explain why this happens as my old modem never did and also if poss., tell me how to cure the problem as it is very annoying.
I have checked previous posts and Google but none as far as I can see explain the solution in easy jargon

Thanks for any help


Tony

P.S. Running XP with PS2 and am on 2Mb B/B with Onetel

  Graham ® 13:09 13 Nov 2005

Check the modem's Power Management in Device Manager. It may have 'Enable the computer to turn off this device to save power' checked.

  Stuartli 14:19 13 Nov 2005

Also, if you use IE, from Connections tab, that Disconnect if idle (for) etc have not been disabled.

  tonyx1302 15:10 13 Nov 2005

Sorry for the delay. Thanks for your posts. Checked both of your suggestions and both are ok. Any other ideas please


Tony

  Bailey08787 15:21 13 Nov 2005

your isp may have a policy where they disconnect you if they detect a lack of activity. I know my ISP does that (annoyingly). I have to reset the router each time it drops.

  tonyx1302 16:08 13 Nov 2005

Thanks but cannot be that as I have been on Onetel B/B for a long time and have never had this problem before.


Tony

  tonyx1302 20:36 13 Nov 2005

Bump !

Any other suggestions please on how I can stop my B/B connection from continually dropping ?

Thanks

Tony

  keewaa 20:42 13 Nov 2005

Have you got microfilters for every phone in the house /fax /sky box /, is an alarm connected to the phone. The new modem may be more sensitive to a missing filter than the old one.

  tonyx1302 20:47 13 Nov 2005

Yep. Got m/filters everywhere and have also tried with modem plugged straight into pc and not via USB hub

  bretsky 21:34 13 Nov 2005

Would this help you click here

bretsky ;0)

  tonyx1302 21:55 13 Nov 2005

Thanks bretsky. I have checked this site before. Nothing of any help but after your post, I checked again but cannot find a solution to this annoying problem


Tony

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