I have got aol broadband and after about half an hour of inactivity i loose the connection with the error (INNIT PACKET NOT ACKNOWLEDGED) Has anyone any idea what causes this as it did not do this before? Also i have fitted a internal adsl modem but in the set up you have to set it up as Lan or Wan ??? Also will aol work with this modem and are their any advantages?
Are you talking about the phone helpline? I've always found them very knowledgeable, better than the on-line help who just ask you to ring the helpline! From what you say, the problem started after you installed the internal modem. Un-instal that and see if it cures it.
So the problem is you are being disconnected after 30 mins. Can't the phone helpline offer any suggestions? If not, insist that they escalate the problem to BT. This worked for me, as there was a fault at the exchange.
Yes to broadband. My problem was that suddenly I couldn't connect, it halted on step 2. AOL eventually said it was my computer! I insisted they escalated to BT, within hours it was fixed. Don't hold your breath waiting for an email to ask that you try again, mine took 2 days to arrive.
Thanks for the replys. I think fingers crossed that i may have sorted it out. It appears that if i dont have a screen saver running on the machine and just have my tft monitor turn itself off after about half an hour it seems to keep connected. :0) ????