My daughter has informed me that she is unable to use the telephone and broadband at the same time. How can this be. The other modem is disconnected from the wall socket so that cannot be used. Is there a setting problem?? She is using the filters. I still have to go and check the system out for her but wondered whether there is a simple answer. I will pick this up in the morning as off to bed now. She uses XP pro, Mailwasher and AVG. The same as me and I have no problem.
All Phone Sockets where there is a Telephone Device plugged in even FAX or SKY must have a Micro filter.
Also Telephone Extention cables are not liked on broadband, get a loose wire and this will happen. Best try is to get a dedicated ASDL RJ11 - RJ11 Broadband Cable and plug into the Broadband Modem and other end direct into BT Master socket in the house. Usually this will have BT Emblem/Logo on.
Is this a new Broadband connection or one thats been in for a while ? Have you had a service upgrade ? loads of things can go wrong but the more of a picture then we can help.
I have spoken to my daughter who informs me that there is one telephone which is plugged in without a filter, I have suggested that she unplug that one and see what happens. All other phones sockets have the filters.