Broadband disconnects

  varney 13:50 09 Aug 2006
Locked

Hi, needs some help my BT broadband connection disconnects every time I receive a call, how do I fix this?

Am running a UBS modem supplied by BT

  Ade_1 13:58 09 Aug 2006

May seem a silly question but have you got filters in all the phone sockets which are being used for telephones?

  varney 14:30 09 Aug 2006

the filter is there

  Ade_1 15:04 09 Aug 2006

is the filter on every telephone socket which has a telephone in?

  Ade_1 15:07 09 Aug 2006

Anyway, if there is a filter on every phone socket which has a telephone in then I would contact BT and ask them as I once had this problem and they told me that I had gone over a recommended limit and they stated a number with units, which in other words meant i had too many phones plugged in so I had to reduce the amount of telephones connected in the house. Its possible it could be the same for you as like I said its similar to what happened to me.

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