Broadband connection problems

  jeanette78 22:21 05 Oct 2004
Locked

I have just received my wanadoo broadband package and tried!!! to connect. I have my p.c. upstairs and my telephone socket downstairs so i am connecting my microfilter through a telephone extension lead. I connect everything as per instructions in the c.d. and books and after i turn my p.c. back on i either have a blank screen with a flashing curser in the top left corner or it starts in safe mode and goes directly to the help page. I hope someone can help me as i am a novice on the p.c. Would buying a second telephone socket for my bedroom help? I could then connect directly the microfilter to the socket? thanks, jeanette(hopefully)

  Diodorus Siculus 22:24 05 Oct 2004

Try moving the PC down to the phone socket to see if the lead is the problem.

  jeanette78 21:24 06 Oct 2004

Thanks for the reply, but i have just phoned the helpline and on the second call!!!!(i dread my phone bill lol) we eventually found the problem(i hope) i was told to uninstall broadband and they would send me an updated driver disc as they thought that was the problem. has anyone else had this problem as well? jeanette.

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