Broadband Complaints

  rob3600 17:52 29 Apr 2008
Locked

Can someone tell me if there is somewhere to complain if you are unhappy with your broadband provider. I am with Tiscali and for the past two weeks my service and been on and off like a set of traffic lights, more off than on! thanks in anticipation

  spook08 17:55 29 Apr 2008

....upgraded to 8mb and only getting 2mb and loss of connection is frequent, i think it is offcom or something like that where you complain to. But someone else may know better.

  RobCharles1981 18:23 29 Apr 2008

Offcom is your way forward.

For some expert advice also you can go over to click here

;-)

  Pine Man 18:35 29 Apr 2008
  spuds 19:02 29 Apr 2008

Have you contacted Tiscali support, if so, what as been their response?.

  sconedd 19:49 29 Apr 2008

I have had the same problem for weeks, I had problems with BT, my line was tested etc, they said everything was OK. They even charged me £99 for the privlege. I got in touch with Tiscali technical support, they were very good. They problems have stopped, so why not give them an email. Sconedd

  rob3600 19:53 29 Apr 2008

Yes I have contacted Tiscali and all they say is someone will ring you back but they never do. I am suppose to be getting up to 8mg but rearly get above 1mg. thanks for all the help will contact offcom. Am currently at work so will have to wait. thanks again

  rob3600 16:23 01 May 2008

Thanks for all your help. After hours on the phone to Tiscali's head office here in England and lots of mad words with them and 72 hours without the internet I am now back on the net, but I will not hold my breath.

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